For customs clearance purposes, we request that you divide your orders for purchases that exceed USD 300.

Please note that if the delivery failed due to any reason including insufficient address, missing post code, and insufficient recipient information, we will contact you for checking but if there's no response within the time limit, parcel may be returned or discarded.
If parcel is discarded or returned due to customer's fault, refund cannot be made. Please double check your delivery information before checkout and take calls from shipping company for checking.

For claims on returned parcel due to insufficient address, unclaimed by addressee and etc., can be checked only for delivery made within 2 months.

[COVID-19 issue]
In several countries, airfreights remain restricted, leading to delivery delays. 
While there are flight limitations and airline cancellations, cold chain logistics for COVID-19 vaccines, and their ancillary products, testing kits are taking priority overall. 
So please note that shipments may be delayed beyond our estimations stated in the Shipping Options under. 

Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get refund for returned parcel.

Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.

For US address, we are unable to ship to the following addresses: P.O. Box, APO, FPO, DPO, Military Addresses.
Actual shipping fee that includes packaging and products may differ from estimate.
All information must be in English. (Name, Address etc.)

※ If you purchase more than 5 KPOP albums among customers in the country you receive via EMS, it will be automatically converted to DHL and shipped.

[Saudi Arabia] Upon delivery, 15% VAT which is imposed by the Saudi Arabian government agency will be charged on the shipment. 
Please note that the Global OLIVE YOUNG is not responsible for any refunds or reshipments of rejected packages due to any customs-related issues such as refusal to pay taxes, non-submission of requested documents and so on.

[Russia, Ukraine] Currently customers cannot place orders due to shipment suspension.

[China] When purchased over CNY 1,000 (Refer to the exchange rate of the day), the parcel will not go through the customs. Please keep your purchase under CNY 1,000.
          
[France] Regarding delivery in France, due to COVID-19 issue, after the first delivery attempt if the recipient is not reachable or the address closed, parcel will be immediately returned and this cannot be refunded. Cronopost (France Shipping company) is on progress of import clearance, and 21 Euros will be needed for clearance fees of each declaration.

[Germany] Delivery delays are occurring due to a lack of staff at the local customs clearance and heavy workload in Germany. Delivery time may take more than 2 weeks (as of on November / December in 2022)

[Europe] On July 1st, 2021, Europe announced the enforcement of a new value-added tax law, please be sure to check the destination country's tax rates, before placing an order (Also local carrier handling fees may be added as well.)  Click here

1. 1. Add item(s) to your bag.
2. 2. Select desired item(s) and place order.

   Once payment is completed, the order status will appear as “Purchase Completed.”

3. 3. Preparing Shipment

   Please allow 2-3 business days for the order to be processed and prepared for shipment.
   Packages are not shipped from our distribution centers on weekends or Korea holidays.

4. 4. In Transit

   You will be able to check the tracking number and information on the My Shopping page.

5. 5. Delivered

   Door-to-door courier service is available for EMS or DHL.
   DHL is delivered without signature confirmation. In the event the recipient is absent, the package will be dropped in the recipient’s mailbox. The postal service does not claim any responsibility for missing packages after delivery.

When your order is ready to be shipped, you will receive a shipping confirmation e-mail. This e-mail will contain shipping details, your tracking number, and links to the selected courier website. To track an order at OliveYoung.com, go to My Account. You will need to sign in to access your account information.

DHL Tracking : Click here

EMS Tracking : Click here

Q-xpress Tracking : Click here

The recipient of an international shipment may be subject to customs duties, which are levied once the shipment reaches the recipient's country. Additional charges for import clearance must be fulfilled by the recipient; Olive Young has no control over these charges, nor can Olive Young predict what they may be. Customs policies vary widely; you should contact your local customs office for more information.

If the product you want is out of stock, we have an Email Restock Notification that lets us notify you when the product is back in stock. You can visit the product page and apply for Email Restock Notification.

If an item in your order is out of stock after payment, you will receive notification via email. If you would like to be notified when the item is back in stock, please visit the product page and sign up for Email or App push Restock Notification.